Refund Policy
Last updated: 6 February 2026
This Refund Policy explains how refunds, cancellations, and billing disputes are handled for CueCrux subscriptions and other paid features purchased through our checkout.
1. Merchant of Record and who handles refunds
Where you purchase a subscription or paid feature through our checkout, your payment is processed by Paddle (Paddle.com Market Limited or another Paddle group entity, depending on your location) acting as our merchant of record.
This means:
- Paddle is the seller of record for the transaction and may appear on your bank statement.
- Paddle issues the receipt or invoice.
- Refunds and chargebacks are processed by Paddle in line with the terms presented at checkout.
2. Refund window
If you are a consumer, you may request cancellation and a refund within 14 days, starting the day after the transaction is completed.
3. How to request a refund
To request a refund, please use the support link in your Paddle receipt or visit Paddle’s buyer support portal at:
To help Paddle locate your order quickly, include the email address used at checkout and your order reference number.
4. What happens after you request a refund
Paddle will review your request and, where a refund is due, issue it to the original payment method used for the purchase. Processing times depend on your payment method and bank.
5. Billing queries and disputes
If you have questions about invoices, VAT, refunds, or chargebacks, you can contact us at:
We can help route your request, but Paddle remains responsible for processing refunds for Paddle purchases.
6. Statutory rights
Nothing in this Refund Policy affects your statutory rights, including your rights where a product is faulty, not as described, or not fit for purpose.
7. Changes to this policy
We may update this Refund Policy from time to time. The latest version will be published on this page with an updated “Last updated” date.